Pilot project uses ccmMercury to track ministerial and executive correspondence

Today we announce the completion of the initial ccmMercury implementation at the Canada Border Services Agency (CBSA).

Ministerial and Executive Correspondence

This pilot project created an executive correspondence database to track all documents (both internal and external) that need to go to the Minister of Public Safety and Emergency Preparedness Canada (PSEPC) or to the President of the CBSA. In addition to incoming letters, the documents being tracked include briefing notes, memos, speaking notes and paperwork for other internal processes. ccmMercury is already used to manage correspondence and paperwork within PSEPC.

The ccmMercury implementation is configured to streamline the internal business processes used within the CBSA for handling correspondence. ccmMercury keeps all of the information about each item of correspondence in one place, which allows authorized CBSA personnel to instantly find information and to respond quickly to enquiries from other departments and constituents