Workflow features used to manage complaint handling procedure

Today WorkDynamics announces the completion of the ccmMercury project for tracking and managing the complaints process at the Canadian Judicial Council (CJC).

Ensuring Canadian’s Concerns are Heard

A key part of the mandate of the Canadian Judicial Council is to receive and investigate complaints about the conduct of federally appointed judges using a clearly defined procedure. WorkDynamics defined and implemented a ccmMercury database and workflow to guide each complaint through the correct procedure and ensure the appropriate CJC lawyers have access to the flow of information at any time.

This project replaced a legacy Complaints database application with ccmMercury, a powerful tool that allows the CJC staff and lawyers to easily store, manage, track and monitor each Complaint case file. ccmMercury carefully controls who has the right to obtain access to each document through a series of rules based on the information in specific fields. If authorized, a CJC lawyer can launch a document from the case file (in either official language), make modifications and either save it or create a new version.

CJC reviews often include researching prior cases for precedents and the search capabilities of ccmMercury significantly reduce the research time needed. This helps to ensure that CJC meets its goal of responding to each complaint in a timely manner.