The Canadian Food Inspection Agency recently implemented ccmMercury for users across the country, as the software of choice for tracking executive correspondence. Documents originating either in the President's office, or assigned to the President by the Minister of Agriculture or AGRI-Food Canada, are tracked using the ccmMercury application. All users can instantaneously see their current tasks, their overall workload, and to assist in making sure the information is timely, email notifications are sent automatically as new documents are assigned, thereby eliminating the need personally advise of upcoming work.

ccmMercury at CFIA has been fully integrated with RDIMS (the Federal Government of Canada's official document repository system), and originals of the incoming and outgoing correspondence are scanned and saved to RDIMS. The response letter and any supporting documents are also saved in RDIMS and attached to the CCM record, allowing users in any location to view the status of the record and the response, in real time. Regional users no longer need to wait for a faxed or paper copy of any document, cutting down the amount of time waiting for information.

Customized reports allow management to easily track current and up-coming workload and identify bottlenecks in their processes, which allows them to allocate resources as necessary. This will allow them to spend more time actually processing the requests and less time trying to find out their status, which should translate into better turnaround times for the responses, and therefore happier clients.