Over the past year and a half, WorkDynamics was instrumental in assisting the Department of Canadian Heritage in reviewing and revamping a variety of business processes for managing their correspondence, invitations and communications products while upgrading to ccmMercury from CCM Plus.

Canadian Heritage is responsible for national policies and programs that promote Canadian content, foster cultural participation, active citizenship and participation in Canada's civic life, and strengthen connections among Canadians.

Building upon the integration between ccmMercury and RDIMS, this particular project enabled the department to embrace the electronic management of documents, with the implementation of scanning paper documents. These and other electronic documents are managed in RDIMS, while their associated workflow, tracking their creation, approval and completion, is managed within ccmMercury. The use of these two solutions together allows users to see the complete history of a file from its origins to its completion, including all comments, routings and links to all related documents, each with their own history.

To ensure proper ongoing management of the business processes, WorkDynamics created custom training materials and associated documents, and provided intensive ccmMercury/RDIMS training to Canadian Heritage users across the country, ensuring that they were able to understand the improvements to their business processes and to properly use the software to its full advantage.

# posted by Anonymous @ 2:00 PM