21 July 2008

 

Saskatchewan Gaming Corporation wins big with ccmMercury!

July 24, 2008 --

In June and July of 2008, WorkDynamics took on the task of configuring three distinct databases for the Saskatchewan Gaming Corporation. These databases will help the SGC to better manage their workload and keep on top of their incoming information.

  • The Comment Tracking Database tracks the responses to comment cards submitted to the casino. SGC staffers respond to the questions and comments as required, and reports are run to determine what kinds of comments are given in an effort to continuously improve performance and customer service.

  • The Correspondence and Sponsorship System tracks the correspondence items that are received by the casino, including numerous sponsorship requests. The database allows the users to manage the preparation of responses.

  • The Event and Contact Management Database tracks who is invited to the various events held at the casino. The database is also used to store the contact information for each invitee. Invitations can be generated directly from the database.

The project entailed business analysis, database customization, training and start-up support and WorkDynamics is confident that the SGC will come out a winner with ccmMercury!

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